Swedish/Issaquah ER receives national honor
November 21, 2012 · 3:08 PM
Swedish/Issaquah ER has been nationally recognized for patient satisfaction and named a 2012 Summit Award Winner by Press Ganey Associates.
The ER received the award by achieving and maintaining patient satisfaction scores in the 95th percentile or above for at least three consecutive years. The Swedish/Issaquah team won the award in 2009, 2010 and 2011, and is the winner once again.
The Swedish/Issaquah ER is one of just 114 health-care facilities in the country to receive the honor in 2012, and one of only 101 to receive it for achieving and sustaining excellence in patient satisfaction.
Press Ganey partners with more than 10,000 health-care facilities – including more than half of U.S. hospitals – to measure and improve the quality of their care. The company’s databases are the largest in the industry and allow facilities nationwide to benchmark their results against peer organizations.
“Achieving this level of excellence in patient satisfaction reflects the organization’s commitment to delivering outstanding service and quality," said Patrick T. Ryan, CEO of Press Ganey. "Swedish/Issaquah ER’s efforts benefit patients in the Greater Issaquah community and will lead to improved patient experience.”