City of Issaquah redesigns its website

User testing taking place this week.

The City of Issaquah is currently in the process of redesigning its website. Community feedback and ensuring the site is user friendly is a major component of the project.

An online survey was conducted when the project began earlier this year. Input from that survey, along with researched website data, informed the design.

Results so far show community members wanting fewer clicks and time required to find what they need. Users also want a more mobile-friendly platform, along with an improved calendar and news feeds.

Website user testing was set to take place Oct. 24 and 25 (after the Reporter’s print deadline). There is also an opportunity to test the new site remotely Oct. 24-27. More details for will be shared by the city soon.

Testers will perform common tasks on the new site and have their navigation tracked. This will help the city complete final tweaks and changes.

“We want to serve our customers more effectively, efficiently and conveniently,” Thomas Rush, city communications coordinator, said in an email.

Rush said they’ve focused on reducing the number of pages on the site and highlighting most frequently used content. They’ve also focused their homepage on addressing the news and calendar needs and overall have made the site more compatible with mobile devices.

Additional updates include organizing news and project updates by neighborhood, as well as improvements to the homepages for parks and recreation, economic development and the city’s rental program.

The last time the city’s website at issaquah.wa.gov was redesigned was in 2012. The new design is expected to go live by the end of this year.

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